Customer Service Essentials
Who is this course for?
This online programme is ideal for learners who are in the front line of Customer Service. The qualification will enhance the abilities to raise the bar and convert Customer Service excellence into the profitable returns of any organization. Moreover, for those intended to get promoted or applying for position of the Guest Service Executive in Hospitality Industry.
What you will learn?
Understanding foundation of excellent customer service
How customer service sets certain organizations apart
How to solve guest issues and complaints
Course delivery and material
Total learning hours for the course is 2 hour (at you own pace) .Course material consists of study guide and Module tutor presentations.
How do I enroll for the course?
Step 1 - Log in with your email at ravisharmaacademy.org
Step 2 - Choose and pay for your course
Step 3 - Get log in access and start your course!
Assessment is by a basic online 10 MCQ questions in 15 minutes.
What do I get?
You get a certificate in ‘Customer Service Essentials' from Ravi Sharma Hospitality Academy , Member CPD, U.K and Member CHRIE