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Customer Service Essentials

Who is this course for?

This online programme is ideal for learners who are in the front line of Customer Service. The qualification will enhance the abilities to raise the bar and convert Customer Service excellence into the profitable returns of any organization. Moreover, for those intended to get promoted or applying for position of the Guest Service Executive in Hospitality Industry.

What you will learn?

  • Understanding foundation of excellent customer service

  • How customer service sets certain organizations apart

  • How to solve guest issues and complaints

Course delivery and material

Total learning hours for the course is 2 hour (at you own pace) .Course material consists of study guide and Module tutor  presentations.

How do I enroll for the course?

Step 1 - Log in with your email at ravisharmaacademy.org

Step 2 - Choose and pay for your course                                  

Step 3 - Get log in access and start your course!

Assessment

Assessment is by a basic online 10 MCQ questions in 15 minutes.

What do I get?

You get a certificate in ‘Customer Service Essentials' from Ravi Sharma Hospitality Academy , Member CPD, U.K and Member CHRIE